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Home / ESG / Society / Product Quality and Safety / A Focus on Product Liability and Product Quality Management

Wistron incorporates green product management practices in accordance with the ISO9001 Quality Management System and has obtained the IECQ QC 080000 management system certification. The raw materials of Wistron parts must abide by international or regional environmental regulations (e.g., RoHS, REACH, etc.), local government environmental policies (e.g, China RoHS, Japan RoHS, California Proposition 65, etc.), voluntary environmental regulations (China Compulsory Certificate (CCC), Electronic Product Environmental Assessment Tool (EPEAT), etc.), and special environmental regulations (e.g., conflict minerals, etc.) All of Wistron's product lines comply with EU RoHS regulations. As requested by our customers, we also avoid using specific hazardous substances that are harmful to the human body or the environment (e.g., halogen-free perfluorooctanesulfonic acid and polycyclic aromatic hydrocarbons).

Wistron develops products in compliance with customer requirements, local energy laws and regulations, and safety regulation labels from different regions, such as Energy Star. These labels are then affixed on product exteriors, packaging, or instruction manuals. Different product lines have passed energy consumption regulations of different regions, such as the European Union's ErP, South Korea's E-Standby, and China Energy Label, as requested by our customers. In 2019, more than 97.22% of mass production products such as laptops, desktop computers, and LCD monitors obtained the ENERGY STAR certification pursuant to the strategic requirements of energy demand.

Wistron's products protect consumer safety and health

Wistron Safety Laboratory has obtained the UL Client Test Data Program certification. This lab regularly reviews the laboratory quality plan through certification units to meet the ISO 17025 standard and periodically confirms the test data to maintain its testing capability and quality to protect consumers and their property. All Wistron mass production products are 100% compliant with IEC 60950-1 safety standards under the information technology equipment (ITE) category, and 100% compliant with IEC 60065 safety standards under the Audiovisual (AV) product category. With the advancement of technology, different types of products are being developed, making product classification extremely difficult. Wistron actively integrates the new standard IEC 62368-1 into its product design, becoming the first system manufacturer to pass the new standard and meet the test qualification in Asia. To prevent potential risks, Wistron shifts from passively abiding by safety requirements to actively preventing potential risks so as to ensure that all types of products completely meet safety regulations to further protect consumers' health and safety. Not only do all products become certified before they are sold in the market, product safety is consistently and continuously checked from time to time after mass production.

In 2019, all product lines were completely compliant with customers' requirements and local energy laws, and energy and safety labels, and was not involved in violations of voluntary regulations as well as laws and regulations concerning product information labeling.

A Focus on Product Liability and Product Quality Management

In today's rapidly changing business environment, excellent product quality is a significant determinant of a company's operating status and the foundation of the company's competitiveness. To guarantee high product quality, Wistron utilizes an ISO-based quality management system and implements a quality policy that states: 'To deliver defect-free, competitive products and services to our customers on time.' In accordance with this quality system and policy, Wistron adopts a top-down approach to monitor, measure, analyze, and continuously improve quality-related indicators; strictly implement related control process of “speaking, writing, and doing”; and manage daily operations with the plan-do-check-act (PDCA) practice so as to ensure that our quality goals are specifically implemented.

Product quality verification

Wistron's product designs must pass relevant quality verification tests to ensure that products meets specifications and customers' quality requirements before mass production, including functional verification, compatibility tests, reliability verification, environmental specification requirements, and the DFx (Design For Manufacture/ Assembly/ testing/ Service). Meanwhile, through the establishment of the Lessons Learned database and early participation in the product design and experimental stages of Wistron's factory, the product design capability, ease of production, and quality of produced products are continuously improved.

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Supplier Quality Management

The quality of products produced is positively related to the quality of raw materials. Therefore, before production and use, Wistron will confirm that the raw materials meet the specifications and quality requirements, and will list the quality of raw materials as a key item for rating suppliers. Quality management auditing is also performed on suppliers. Wistron requests suppliers to improve non-conforming items in quality management or auditing by a specific deadline, and concurrently conducts quality control on materials and supply chains in order to ensure that the quality of the products produced adheres to customer requirements and specifications.

By organizing a green supplier conference, Wistron guides suppliers to strengthen their actions and response to the latest requirements of international environmental laws, improve their product quality, collectively build a green supply chain for Wistron, and work hand in hand to strive toward product sustainability and development. The 2019 Wistron Green Supplier Conference was held in Taipei, Zhongshan, Kunshan, and Chongqing, with over 900 participants. During the Green Supplier Conference, Wistron collaborates with technologists to share with suppliers Wistron's CSR practices and regulatory trend, introduce the Wistron supplier questionnaire survey platform (SQP), and teach suppliers practical operations through GPM system completing on the Material Composition Declaration (MCD) and Full Material Disclosure (FMD). In addition, RoHS testing method was used to educate all supplier partners on Wistron's strategic requirements and implementation methods with regards to “green environmental protection” to ultimately improve corporate quality management, promote the sustainable development of electronic industries, and fulfill corporate social responsibility.

Time to Market

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Wistron is obligated and committed to ensuring the best time to market for its customers. The product management unit regularly reviews new product development and quality verification progress, while monitoring any unachieved quality goals in the plant during the pilot run and mass production. Wistron analyzes the cause of product defects based on four dimensions: people (personnel), machinery (equipment and tools), material (materials and components), and method (test and operational regulations). In addition, improvement and preventive measures based on analysis results are implemented to ensure the products are delivered on time.

Wistron endeavors to deliver zero-defects and competitive products and services to customers o